Reference

Our Legal Framework for Your Account

w2g operates under a defined legal structure that governs how your account, your data and your activity on this platform are managed.

Jurisdiction-Dependent AccessData Handled Under PolicyAccount Terms Apply at RegistrationContact Us for Any DisputePolicy Updated Transparently

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What Our Legal Terms Cover

w2g Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

The legal terms set out on this page govern your use of the w2g platform, including account creation, transaction activity via UPI, Paytm and PhonePe, and any disputes that arise from your use of our services. Access to w2g is subject to the laws applicable in

1
your region — where local law does not permit such access, these terms make clear that eligibility does not extend to you. We do not extend services to regions where operating would breach applicable law. Your continued use of the platform constitutes acknowledgement of these terms.
2
If you make a deposit through UPI, Paytm or PhonePe, the transaction is subject to both our platform terms and the payment provider's own conditions. Any conflict between those is resolved in favour of the more restrictive rule.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR LEGAL TEAM

How to Contact Us on Legal Matters

If you have a question about our terms, a request to access or amend your account data, or a formal dispute to raise, our support team handles legal enquiries through the channels…

Email — Legal Enquiries Send written legal requests, data-access queries or dispute notices to our legal contact address. We acknowledge receipt within one business day and provide a full response within five business days.

Live Chat — Policy Questions For quick questions about what a specific clause in our terms means for your account, our live chat team can walk you through the relevant policy section without delay during support hours.

Help Centre — Written Requests Submit a formal written request through our Help Centre ticketing system if you need a documented record of your enquiry. Every ticket receives a reference number for follow-up.

HOW WE HANDLE YOUR POLICY RIGHTS

Data, Security and Account Transparency at w2g

Our approach to data handling, account security and legal accountability is built around giving you clear, documented answers when you ask for them.

Data Storage and Retention

Account data is retained for the period required by applicable law in your jurisdiction.

Cookie Policy

We use cookies to keep your session active, remember your preferences and analyse platform usage.

Account Security Practices

Two-factor authentication is available on all accounts and strongly encouraged.

Requesting Account Changes

To update personal details, close your account or amend your communication preferences, submit a request through the Help Centre.

Who Holds Your Data

w2g is the data controller for information you provide at registration and during platform use.

Jurisdiction and Governing Law

These terms are governed by the laws of the jurisdiction under which w2g operates.

Common Questions About Our Legal Terms

These questions cover the areas we hear about most when it comes to account rights, data access, policy changes and how we handle disputes. If your question isn't here, our support team handles legal enquiries through the channels listed above.

Yes. Submit a data-access request through our Help Centre ticketing system. We will verify your identity, then provide a structured copy of your stored personal data within the timeframe required by applicable law.

Send a deletion request via the Help Centre or our legal email address. We process deletions promptly, but data we are legally required to retain — such as transaction records — will be held for the mandatory period before removal.

Access depends on the laws applicable in your specific state and region within India. Where local law permits such access, you may use the platform. It is your responsibility to confirm that your use complies with the rules in your location.

Our platform terms apply to all accounts regardless of payment method. When you transact via UPI, Paytm or PhonePe, the payment provider's own terms also apply. In a conflict between the two, the more restrictive rule takes precedence.

We notify you of material changes to our terms via the email address on your account before the updated terms take effect. Continued use of the platform after the effective date constitutes acceptance of the revised terms.

Formal disputes submitted in writing via our legal email or Help Centre are acknowledged within one business day. We review the matter against our recorded account data and aim to provide a documented resolution within five business days.

On account closure, personal data no longer needed for legal or regulatory purposes is deleted or anonymised. Transaction records and identity verification data may be retained for the period mandated by law before permanent removal.

Our Legal Framework for Your Account

How to Contact Us on Legal Matters

Data, Security and Account Transparency at w2g

Data Storage and Retention

Cookie Policy

Account Security Practices

Requesting Account Changes

Who Holds Your Data

Jurisdiction and Governing Law

Common Questions About Our Legal Terms

01 Can I request a copy of the personal data w2g holds about me?

02 How do I ask w2g to delete my account data?

03 Is access to w2g permitted under Indian law?

04 Do the legal terms change if I deposit via UPI, Paytm or PhonePe?

05 How will I know if the legal terms are updated?

06 How does w2g handle a formal dispute raised by an account holder?

07 What happens to my data if I close my account?

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